1. Introduction
This Privacy Policy explains how Hong Lee Energy HK Company Limited and its developer HongLee Power handle personal information when you visit this website, request a quotation, or use our energy advisory services. The services presented on this website are developed and operated by the developer HongLee Power on behalf of Hong Lee Energy HK Company Limited, whose registered office is at Rm 19A Max Share Centre, 367-373 Kings Road, North Point, Hong Kong (HK). This policy describes what information we collect, why we collect it, how we use it, and the choices available to you.
Please read this policy carefully before you share any personal information with us. By using this website you confirm that you have read and understood this policy. If you do not agree with any part of this policy, please do not use the website or provide personal information to us. We are committed to protecting the privacy of every visitor, every client and every contact, and we review our practices on a regular basis.
2. Information We Collect
We collect two broad categories of information: information you provide to us directly, and information we gather automatically when you use the website. Information you provide includes your name, your email address, your telephone number, your company name, your job title, and the contents of any message you send through the contact form or by email.
When you request a quotation we may also ask for your site location, your approximate electricity consumption, your current supplier, your contract expiry dates and details about your facilities. Information gathered automatically includes your IP address, browser type, device type, operating system, referring pages, the pages you visit, and the date and time of each visit. We collect this information in a form that may be linked to your device, and we treat it with the same care as any other personal information.
3. How We Collect Information
We collect information in three ways. First, you provide it directly when you complete our contact form, send us an email, call our office, or share documents with our consultants. Second, we collect it automatically through cookies, server logs and similar technologies when you browse this website. Third, we may receive information from third parties, including energy market data providers, regulatory bodies and business information services.
Where we receive information from third parties, we use it only where you have consented to the transfer or where we have a legitimate basis to do so. We do not buy consumer contact lists, and we never use third party data to target individuals who have no business relationship with us. If you engage us for advisory work, we may also collect information about your energy contracts, meter data and operational load from you and, with your authority, from your suppliers.
4. Purposes of Processing
We process personal information for clear and limited purposes. We use your information to respond to enquiries and quotation requests, to prepare proposals and price indications, to deliver advisory services you have requested, to manage our client relationship, to issue invoices and process payments, and to provide ongoing support.
We also process information to improve our website, to understand how visitors use our content, to keep our systems secure, and to comply with legal and regulatory obligations. We may use your business email address to send relevant market updates where you have opted in to receive them. We do not sell your personal information to anyone, and we do not use your personal information for purposes that are incompatible with those described in this policy. Where a new purpose emerges, we will review whether it is compatible and inform you before we proceed.
5. Legal Bases for Processing
We rely on several legal bases for processing personal information under applicable data protection law, including the Personal Data (Privacy) Ordinance of Hong Kong. We process information where you have given clear consent, such as when you opt in to receive market updates. We process information where it is necessary for the performance of a contract with you, such as when we deliver a consulting engagement that you have commissioned.
We process information where it is necessary for our legitimate interests in operating our business, maintaining our website, and protecting our rights, provided that your interests do not override those interests. We also process information where we have a legal obligation to do so, including obligations relating to tax, anti-money laundering and professional conduct. Where we rely on consent, you may withdraw that consent at any time, and we will honour your request promptly.
7. How We Use Your Information
We use your personal information to give you the service you expect. When you contact us, we use your details to respond, to understand your requirements, and to prepare an appropriate proposal. When you become a client, we use your information to deliver the agreed services, to manage schedules, to coordinate with partners, and to keep accurate records.
We use contact details to send you invoices, updates and reports that form part of the service. We use analytics information to improve website content and to make the site easier to navigate. We may aggregate or anonymize information for internal analysis, market research and reporting. Aggregated data that cannot identify you may be used freely, because it no longer counts as personal information under applicable law.
9. International Data Transfers
Your personal information may be stored and processed in locations outside Hong Kong, including in the regions where our hosting and cloud service providers operate. Where we transfer personal information across borders, we take reasonable steps to ensure that it receives an adequate level of protection, consistent with the requirements of applicable data protection law.
This includes relying on contractual safeguards, adequacy decisions or other lawful transfer mechanisms that are recognised in the jurisdictions where we operate. We keep our hosting providers in a limited set of jurisdictions and review our arrangements periodically. If you have questions about the jurisdictions in which your information is processed, you may contact us at any time using the contact details at the end of this policy.
10. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry records are retained for a limited period, usually no longer than twenty-four months, unless a client relationship develops. Client records, including contracts, invoices and service correspondence, are retained for the period required by law and by good professional practice, which is generally no less than six years after the end of an engagement.
Analytics logs are retained in summarized form for a limited period. When information is no longer needed, we delete it or anonymize it securely. Legal obligations, dispute handling and audit requirements may extend retention periods, and in those cases we keep only the information that is needed for the specific purpose. We review our retention schedules on a regular basis.
11. Security Measures
We apply appropriate technical and organizational measures to protect your personal information. Access to personal information is limited to staff who need it to perform their duties. Our systems use encryption in transit and at rest where the sensitivity of the data requires it, and we maintain firewalls, access controls and monitoring to reduce the risk of unauthorized access.
We require our staff and our service providers to observe confidentiality, and we review our security practices periodically to adjust them as new risks emerge. No system is completely secure, and we cannot guarantee absolute security. In the unlikely event of a data breach that creates a risk to you, we will notify you and the relevant authority in line with our legal obligations and without undue delay.
12. Privacy for Children
Our website and services are directed to business users and are not designed for children. We do not knowingly collect personal information from children under the age of sixteen. If you are a parent or guardian and you believe that your child has provided personal information to us, please contact us using the details below, and we will take steps to delete the information as quickly as possible.
We encourage parents and guardians to supervise children when they use the internet. Because our services address commercial energy procurement, infrastructure and industrial operations, they have no application for children, and we do not market them to young audiences in any form. Where we learn that we hold personal information of a child, we act promptly to remove it.
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information. These include the right to request access to the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of information in certain circumstances, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent at any time where processing relies on consent.
To exercise any of these rights, please contact us using the details below. We will respond within the time period required by applicable law. We may ask you to verify your identity before we act, and we may need to retain certain information where the law requires us to do so. Exercising a right will not reduce the quality of service we provide to you, and we will never discriminate against you for exercising a privacy right.
14. California Privacy Rights
Residents of California may have additional rights under the California Consumer Privacy Act. These include the right to know what categories of personal information we collect and use, the right to request deletion of personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising privacy rights.
We do not sell personal information to third parties, and we do not share personal information for cross-context behavioural advertising. You may submit a verifiable consumer request to exercise your rights, and we will acknowledge your request and respond within the period required by law. Authorized agents may act on your behalf where they provide sufficient authorization. We do not provide financial incentives linked to your personal information.
15. Do Not Track Signals
Some browsers offer a do not track setting that sends a signal requesting that a website not track its visitors. This website does not currently respond to do not track signals, because there is not yet a common industry standard for interpreting them.
You may still control the use of cookies through your browser settings and through the preferences offered when you visit our website. We encourage you to review the privacy settings of your browser and to adjust them according to your preferences. We will review our position on do not track signals as industry standards develop, and we will update this policy if our position changes.
16. Third Party Links
This website may contain links to external websites operated by other organizations, including market bodies, regulators, standards organizations and business partners. We do not control those websites and we are not responsible for their content or their privacy practices.
When you leave this website, we encourage you to read the privacy policy of the destination site. A link to another website does not mean that we endorse that website or its practices. This Privacy Policy applies only to information collected on our own website and in the course of our own services. Please take care to review the terms and policies of any external website before you share personal information with it.
17. Data Protection Contact
If you have questions about this policy or about how we handle personal information, you may contact our data protection contact at help@qianmoent.mom or by telephone at +13516009894. You may also write to us at Hong Lee Energy HK Company Limited, Rm 19A Max Share Centre, 367-373 Kings Road, North Point, Hong Kong (HK).
We aim to respond to all enquiries within a reasonable time and in any event within the period required by law. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong or with the supervisory authority in your own jurisdiction.
18. Automated Decision Making
We do not use personal information for automated decision making that produces legal or similarly significant effects on you. Any assessment of a quotation request is reviewed by a member of our commercial team before a response is issued.
We may use automated tools to sort enquiries, to detect spam and to maintain the security of our systems, but these tools do not make decisions about you that require human review. Where we rely on any automated analysis in the future, we will update this policy and provide appropriate transparency and safeguards. If you believe that an automated process has affected you, you may request a human review by contacting us using the details provided in this policy.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in technology, or in the law. When we make changes, we will revise the date at the top of this page and post the updated policy on this website.
Material changes will be highlighted where practicable, and we will bring significant changes to your attention through the website or by email where we hold your address. Your continued use of this website after the changes take effect means that you accept the updated policy. We encourage you to review this page periodically so that you stay informed about how we protect your information.
20. Contact Information
The company responsible for the processing described in this policy is Hong Lee Energy HK Company Limited. Our registered office is Rm 19A Max Share Centre, 367-373 Kings Road, North Point, Hong Kong (HK). The services presented on this website are developed and operated by the developer HongLee Power.
For any privacy question, complaint or request, please email us at help@qianmoent.mom or call us at +13516009894. We will respond to your enquiry promptly and treat your information with care. Thank you for taking the time to understand how we protect your privacy.